Skip to Content

Difficult clients

Ending well means starting right: The family law intake process

lawyer and client talking

The most critical step in any family law case is when clients meet with prospective counsel. That meeting establishes the nature of the relationship, a preliminary game-plan, and each party’s expectations of the other. Most clients approach that inaugural meeting with considerable anxiety. Most have never dealt with a lawyer, and certainly not with respect… Read More »

Categories: 2018 February Top Legal Disruptions, Areas of Law, Articles, Communications Errors, Content Type, Difficult clients, Family, Inadequate Investigation, LAWPRO Magazine, LAWPRO Magazine Article Type, Malpractice Errors, Practice Tips, Retainers, Topics

Managing the Lawyer / Client Relationship

Poor communication and failings in the lawyer/client relationship are the most frequent cause of legal malpractice claims. These failures include inadequate client case screening, poor communication and insufficient systems, trails and record keeping. This booklet (Download PDF) will help you better understand the critical dynamics of your interactions with clients.

Categories: Communications Errors, Difficult clients, Managing Booklets

Dealing with a self-represented litigant who really needs legal advice

Self-represented litigants are a challenging reality in today’s legal landscape. In addition to the extra time and effort that can make dealing with a self-rep more expensive for your client and more frustrating for you, it seems there is a greater potential for a malpractice claim. This is highlighted by the number of claims LAWPRO… Read More »

Categories: 2016 January Indigenous, Articles, Civil Litigation, Communications Errors, Could This Happen to You?, Difficult clients, Family

The day-to-day stresses and challenges of being a lawyer

woman trying to hold umbrella

A sole practitioner and single mom is locked in a room in her house. Her young autistic son, outside the room, has put a chair up against the door to prevent it from opening. There is a lot of yelling and screaming. She calls 911 and the police arrive. One of the constables happens to… Read More »

Categories: 2015 September Blue Sky, Articles, Difficult clients, Legal Careers, Legal Technology, Wellness, Wellness

Don’t slip down that slope! Don’t let personal issues lead you to bend the rules

road warning sign

At least two of the Law Society of Upper Canada’s discipline decisions in the last few months referenced a lawyer’s “loss of moral compass.” Even honest and well-intentioned lawyers have, when under pressure or when suffering from illness, addiction or a personal crisis, succumbed to the belief that it’s perfectly fine to bend the rules… Read More »

Categories: 2015 September Blue Sky, Articles, Could This Happen to You?, Difficult clients, Ethics, Fraud, Wellness

New Year’s resolutions for a healthier law practice and a new you

computer monitor with sticky notes of new years resolutions

The start of a new year is a time for self-reflection and self-improvement. Many of you will think about making changes in your personal and work lives. But while you all have good intentions, it can be difficult to break old habits, especially when you are running hard on the treadmill of a busy life… Read More »

Categories: 2012 December Resolutions, Articles, Civil Litigation, Corporate Law, Criminal Law, Difficult clients, Family, Features, Finances, Legal Technology, Marketing, Practice Tips, Real Estate, Time Management, Wellness, Wills & Estates

Self-represented claimants and vexatious litigants

It is common knowledge that the number of self-represented litigants has increased sharply. LawPRO records show that it has received 964 claims by self-represented litigants, 90 per cent of which have been made since 2000. LawPRO has incurred close to $30 million in claims costs, which include both claims payments and defence costs. Some self-represented… Read More »

Categories: 2012 January Employment, Articles, Casebook, Civil Litigation, Difficult clients

Lawyer incivility – The claims consequences

At LAWPRO, we’ve seen a growing proportion of incivility allegations cropping up in claims. For example, lawyers may find themselves personally liable to pay a party’s costs under Rule 57.07 (Rules of Civil Procedure) where the court has found that the lawyer’s actions contributed to running up the bill. Incivility can also lead to other… Read More »

Categories: 2011 Fall Communications, Articles, Communications Errors, Difficult clients, Features

Lawyer incivility: How clients – and the bar- pay the consequences

The perception that the legal profession is becoming less civil has attracted widespread comment – from the judiciary to legal associations to regulatory bodies. The common concern: the potentially damaging consequences of a lack of civility on the individual matter, on the lawyer-client relationship (and on the quality of the service that the lawyer provides… Read More »

Categories: 2011 Fall Communications, Articles, Civil Litigation, Communications Errors, Difficult clients, Features

Land Acknowledgement

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

Back to top