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Dealing with Difficult Clients

Dealing with difficult clients is one of the most challenging parts of practising law. Difficult clients can be very hard to satisfy, and they can be frustrating, demanding and even upsetting. They often ignore your advice. They sometimes treat you badly, or (even worse) treat your staff badly. Lastly, they can be unhappy with the progress of the case, no matter how hard you have worked or how good the results are.

In her paper, Dealing with the Difficult Client, Carole Curtis passes on some very practical tips and advice on how you can better deal with clients. This comes from her many years of experience practising family law, an area particularly prone to difficult clients.

As a supplement to Carole’s article, we have also made available the two documents that Carole gives to all of her clients at the start of her retainer, a Billing Information document, and an Administrative Information document. These documents are provided as precedents and checklists to guide you in creating your own similar documents. They are provided for your consideration and use when drafting your own versions of these respective documents. They are not meant to be used "as is". They should be adapted to reflect your firm's procedures and policies, and will need to be modified to correspond to different areas of practice.

Taking the guesswork out of client communication

 
In addition to Carol Curtis' article on difficult clients, this issue of LawPRO Magazine includes:
  • The inside "scoop": advice from lawyers with claims by Caron Wishart. Download this article (size: 116KB)
  • Preventing Will drafting errors: your notes say it all by Ian Hull. Download this article (size: 89KB)

Other Resources

  • managing a better professional services firm
    This booklet reviews how you and your firm can meet the challenge of providing superlative client services.
  • practicePRO Lending Library
    This booklet reviews the steps you can take to better manage the finances of your practice. View books from the 'Marketing and Client Relations' titles of our library.
  • Other LAWPRO articles on providing better client service
    Click here to see a complete list of lawyer/client communications and relationships
Lawpro Magazine 3(1), Spring 2004

 

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