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managing a better professional services firm

The legal services marketplace is now more competitive then ever, and the competitors are not just other lawyers. Clients have become more demanding and questioning about the legal services they receive. Technology has profoundly changed how lawyers do their work and serve clients. And, many common legal services have become commodities with commodity pricing to match. This booklet reviews how you and your firm can meet the challenge of providing superlative client services. It reviews how you can communicate better with your clients, evolve your practice and clientele, improve your marketing, break the habit of the billable hour, and make greater use of technology.

managing a better professional services firm Booklet

Supplement to the booklet - a precedent post-matter client service survey

As a supplement to this booklet, practicePRO created an precedent of a Post Matter Client Service Survey that you can download and adapt for use at your firm.

LAWPRO Magazine -Delivering on the client service promise Volume 5, issue 1: Winter 2006


The Winter 2006 issue of LAWPRO Magazine compliments the content in the managing a better professional services firm booklet. > Download entire magazine (PDF format, size: 5.45MB), or these individual articles:

Other Resources

  • managing the finances of your practice
    This booklet reviews the steps you can take to better manage the finances of your practice.
  • practicePRO Lending Library
    View books from the 'Marketing and Client Relations' titles of our library.
  • Other LAWPRO articles on providing better client service
    Click here to see a complete list of lawyer/client communications and relationships.
Lawpro Magazine 5(1), Winter 2006


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