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practicePRO > online COACHING CENTRE > Powerful Communication

Communicating well can be a powerful tool. But poor communication can lead to disaster. In fact, failure to communicate effectively is one of the most frequent causes of claims against lawyers. The modules in this workshop will help you to be a better communicator - the first step in making meetings and discussions more effective and productive.

Modules 1 - 8 focus on listening, your most important communication tool. Modules 9 - 16 cover speaking and assertiveness, skills that will help you get heard. Modules 17 - 29 cover writing, client service and presentation skills, all important communication opportunities.

Unsure of where to start? Assess Yourself


  Listening better by...
  using empathic listening
listening so others will hear
understanding feelings
neutralizing snap judgements
using active listening - physical actions
using active listening - participative actions
using active listening - thoughtful actions
reflecting feelings and meanings


Speaking effectively by...
building rapport
using the correct tone
  using influencing skills
asking direct and non-direct questions
using a conflict resolution sheet


Being assertive by...
being assertive not passive
being assertive not aggressive
using "I" language
  Writing better by...
using your writing time effectively
  editing well
writing better letters
knowing when to write it down
 
Better client service by...
putting clients first
knowing what your clients want
handling complaints expertly
dealing with difficult clients
staying client focused
 
Better presentations by...
crafting and communicating a clear message
understanding the audience
understanding the objective
using visual aids

 

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