20. Managing change by building resilience

Coaching

People who are good at managing change help their colleagues and staff build resilience in times of change. They provide ongoing support. These are the key elements.

Help people bounce back
• sometimes change produces pain, guilt or anger
• to bounce back people need to feel safe, empowered, reassured
• sometimes they simply need time

Be future, not past, oriented
• people need to believe that the future will be better
• usually change is intended to bring a more positive future
• this needs to be communicated

Celebrating success
• search out what is going well and make a "big deal" of it
• this reassures people that the future they are living in is better than the past from before the change occurred

Learning from the past
• keep track of what is working and what isn't

Charting successes and failures
• be open about keeping people informed of what is going well and what isn't
• opening up generously to people with information increases their connection to the organization which is strengthening

Mentoring

Consider how you might manage a situation where the change is very stressful and wearing people down.

Describe the stressful situation?

What might you do to help people bounce back? How can you make them feel safe or empowered or reassured?

What can you do to regularly communicate that the future will be better?

How can you celebrate success?

What would you do to ensure you learn from the past?

What can you do to keep people in the loop? To help them feel like an "insider" and therefore more committed?

Next steps

Save and review
Review your responses, then save this module in your records to retrieve, review and redo later.

Download full workshop
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Downloading and saving all modules onto your computer or onto a disk allows you to access individual modules more quickly and easily than having to access each module individually. It also helps you quickly browse through the entire workshop content, providing you with an overview of how the modules relate to each other and which ones can benefit you the most. This option is most useful to those planning to complete numerous modules in a specific workshop.

Evaluate yourself
The online COACHING CENTRE is a self-teaching and self-evaluation tool. For feedback, consider reviewing your responses with a colleague or mentor. Look for opportunities to test what you have learned. Redo the module in the future, and compare responses from the two sessions to "test" what you have learned in the interim.

To move to another module
Click the back arrow in your browser to try another module. For more information, see the tips/help section on the online COACHING CENTRE site.

Give us your feedback
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You can access the feedback form by simply clicking on the feedback link in the upper navigation bar on the online COACHING CENTRE home page. This form provides you with the opportunity to provide comments on both the OCC and other resources in the practicePRO website.

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