2. I feel really uncomfortable when a client complains.

3. I often miss important details when conducting an interview with a client.

4. I sometimes feel that people I meet are intimidated by me.

5. I often misinterpret what people are saying to me.

6. Sometimes my preconceived beliefs limit my understanding of what someone says to me.

7. When I’m making a presentation, I get uncomfortable when I see people in the audience look bored.

8. During presentations, I sometimes lose my audience because they don’t understand what I’m saying.

9. I don’t know how to deal with clients who make unreasonable requests.

10. My clients say my letters are hard to understand.