« Return to LAWPRO Magazine
LAWPRO Magazine: 2011 Fall Communications
Top Stories
More from this Issue of LAWPRO Magazine
Editorial: A clean slate
Perhaps it’s the crisp quality of the air at this time of year, the early evenings or the fact that vacation time is generally behind us. Or perhaps it’s a hold-over from the excitement we felt as we embarked on a new school year or a new course of study – or watch our offspring… Read More »
Mandatory professional indemnity insurance & a mandatory insurer: A global perspective
The recent lawyers’ malpractice insurance crisis in the United Kingdom offers a stark reminder of the value of Ontario’s scheme of universal access to professional liability insurance. Crisis in the UK In the spring of 2010, UK bar associations warned members that the fall insurance renewal deadline was expected to be “difficult.” As many lawyers… Read More »
Casebook: Communication is a two-way street
Some solicitors may think that the responsibility for maintaining appropriate solicitor/client communications lies solely with them. It is true that solicitors who fail to adequately communicate with their clients risk losing those clients – or even facing a malpractice claim. But it is also true that clients have reciprocal obligations to disclose relevant facts, to… Read More »
Beware the Ides of Rule 48
The following scenario is familiar to all plaintiffs’ counsel. Consider it, for example, in the context of a slip and fall claim. Upon being retained and after having reviewed the relevant factual background, counsel chooses, wisely, to explore the prospect of resolving the claim without the need for formal proceedings. The liability insurer is like-minded… Read More »
Six technology tools for improving client communication
Technology is becoming an ever greater part of our lives, both personally and professionally. On a daily basis most of us use a cellphone or smartphone, a desktop computer and the Internet. Many of us will have an iPad or other tablet device and be posting updates on Facebook, Twitter or other social media tools…. Read More »
Book review: Three books to help lawyers communicate better
The practicePRO Lending Library has more than 100 practice management titles available to Ontario lawyers free of charge. below are three books that will be of great help to lawyers looking to improve how they communicate with their clients. For a full list of the books available and details on how to borrow one, visit… Read More »
The fallout of incivility from the victim’s perspective
A call came into the OLAP offices the other day. The lawyer caller had been subjected to a series of nasty, accusatory emails and telephone calls from an opposing lawyer and had “had it.” The immediate reason for the call to us was an email with a personal attack on his competence and a threat… Read More »
Lawyer incivility: How clients – and the bar- pay the consequences
The perception that the legal profession is becoming less civil has attracted widespread comment – from the judiciary to legal associations to regulatory bodies. The common concern: the potentially damaging consequences of a lack of civility on the individual matter, on the lawyer-client relationship (and on the quality of the service that the lawyer provides… Read More »